Verbal Self-Defense at Work: Put-Downs vs. Communications (Part 1 of 4)
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Verbal Self-Defense at Work: Put-Downs vs. Communications (Part 1 of 4)

Welcome to the "Verbal Self-Defense at Work" series of video lessons! While the assumption of goodwill must rule every workplace, occasionally, you will encounter people who cross the line of respectful discourse and whose "word games" flirt with the gray area between honest humor and covert aggressiveness and bullying. This initial video lesson introduces the 'put down game' and offers a guide to differentiating between overtly hostile situations -- illegal activities and harmful to every workplace -- and verbal sparring matches that you may want to deal with personally.
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