Welcome to the eight-part video course on "Using Surveys to Get Feedback"! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. This video course contains eight video lessons that will provide guidance as you prepare and deliver quality surveys, learn how to design valid research, and understand how to analyze the data and develop an action plan. This program is valid for 1.5 PDCs for the SHRM-CP or SHRM-SCP and 1.5 hours of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-GCXCY and HRCI Activity ID: #344545
