Using emotions to build trust - Part A

In this course, you will cover the following topics:

• Using your emotions to build a strong relationship with the customer throughout the sales process.
• Identify the emotions that you or your client feel and learn to manage them.
• Use these emotions to strengthen your relationship

Target Audience

All commercial professionals. All professionals that need to negotiate with a client.

Prerequisites

There are no prerequisites, but it is recommended that you also complete Part B of this course.

Accreditation

PMI accreditation: earn 0.5 PDU from PMI.