Use knowledge articles to resolve Dynamics 365 Customer Service cases image

Use knowledge articles to resolve Dynamics 365 Customer Service cases

Learn how to use the Knowledge Management capabilities of Dynamics 365 to resolve cases inside Dynamics 365.

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lesson (62 mins)

Updated Apr 8, 2020

Use knowledge articles to resolve Dynamics 365 Customer Service cases

Learn how to use the Knowledge Management capabilities of Dynamics 365 to resolve cases inside Dynamics 365.

Course Description

Learn how to use knowledge articles to manage cases in Dynamics 365 Customer Service.

lesson (62 mins)