Course Description

Even though we take the roles of customers daily many people don’t quite understand what being a customer service professional truly means. This course gives you all the answers you need about your role as a customer service professional.

Who’s it for:

• People who are having trouble understanding their role as a customer service professional.
• People who want to improve their customer service.
• People who want to learn about the topic.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.