Many customer service professionals undertake their role day to day, but don’t fully understand what the role entails.
The Skillshub "Understanding Your Role As A Customer Service Professional" course focuses on the key skills needed daily in the role of the customer service advisor, either personally or at work. In this course we’ll discuss how people make decisions and judgments about other people within seconds of first meeting. We will consider their perspective and understand their situation or problem. This will ensure that you become part of the solution and not part of the problem.
Once the course is completed, you will have learned the fundamentals required to ensure that the customer has been listened to, understood and valued.
The Skillshub Rapid Recall Microlearning Series is made up of a Video, Action Planning, Cheat Sheet, Coaching Blueprint and Session Notes to allow you to take action back in the workplace. The session also requires you to pass a quick-fire quiz with a maximum of three multiple choice questions.