Understanding Empathy

Understanding Empathy

Pearls of Wisdom
Updated Jun 12, 2019

Course Overview

Looks at how empathy can help you improve the way you work with others, and encourages you to think about how you see and experience things from the other person’s point of view. It shares Covey’s ideas on how to improve your ability to work well with others to develop trust and build strong relationships in the workplace.

Learning Outcomes

  • Describe the difference between empathy and sympathy
  • State how empathy develops trust and strong relationships