Two Way Communication

Two Way Communication

Pearls of Wisdom
Updated Jun 12, 2019

Course Overview

Takes you through the stages of Shannon and Weaver’s ‘Model of Communication’ and highlights the importance of each stage of the model from ‘internal processing’ through to ‘feedback’. Following this model will ensure effective two-way communication.

Learning Outcomes

  • Explain the basics of meeting customer needs
  • Ensure you have the right customer service elements in focus