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Tools for Emphasis
Learn how and when to use formatting tools to stress important points in an email message.
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What you'll learn
The Certificate in Tools for Emphasis Course will teach you:
The importance of using a single font and a consistent size throughout email messages.
How and when to use formatting tools to stress important points in an email message.
Why you should avoid using all caps and anything other than standard rules of writing.
The importance of following company policy regarding the use of emoticons or emoji in business email messages.
Course Description
Expressing tone and putting emphasis on certain words is much more difficult in writing compared to verbal communication. This module explores methods to deliver a particular tone through the written word. The goal of this course is to help employees understand the tools available to them for creating a particular tone or emphasis in their email messages, and when (and when not) to use them.
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