Three routes to good communication

To communicate effectively it's important to create a climate that suits the person you are speaking to. There are tools and methods you can use to create better conditions for communication. They enable you to be on the same wavelength as the person you are talking to and to listen effectively and still put your ideas across.

This course will cover:

• Using the non-verbal dimension to boost your communication.
• Using “straight talking” to build more robust relationships.
• Distinguishing between the five levels of listening.

Target Audience

Anyone whose job is dependent on building successful relationships.

Accreditation

PMI accreditation: earn 0.5 PDU points from PMI.