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The Respectful Workplace: Manage for Respect - Receiving Complaints (General Manager Version)
Become a better manager by learning to properly listen and respond to an employee's concerns
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What you'll learn
The Certificate in The Respectful Workplace: Manage for Respect - Receiving Complaints (General Manager Version) Course will teach you:
How to effectively listen to an employees concerns and ensure you handle all workplace complaints with skill and professionalism
Course Description
In this course, you will learn, as a manager, how to effectively listen to an employees concerns. Specifically, you'll learn how to handle an employee complaint, know who to involve in the complaint process, understand how to treat issues of confidentiality and know that retaliation is prohibited.
Target Audience
Managers
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