The front line: welcoming customers.

The front line: welcoming customers.

Skills to make the first moments a positive experience for the client, without overdoing it.

Updated May 06, 2021

Customers can be demanding, touchy, insatiable, and disloyal? But they are the reason we are here. So let us welcome them with a smile to start a positive and trusting relationship!

In this pill you will find just a few but essential guidelines on how to welcome customers and make them feel comfortable.