The front line: managing difficult cases image

The front line: managing difficult cases

How to deal with complaints, objections and demanding clients.

Folder lesson (21 mins)

The front line: managing difficult cases

How to deal with complaints, objections and demanding clients.

Course Description

Complaining customers, irritated customers, careless ones, aggressive ones, suspicious ones … Why does everything have to happen to me?

In this pill you will see how to manage difficult cases, complaints, and disputes in a way that makes them into opportunities for improvement.