Telephone Manner Module

This module explores using the telephone in the workplace and how to answer and make calls professionally. You won't always be able to help a caller with their enquiry, and this module gives advice on how to deal with such instances, from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression; this module will help you to make it a good one.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.