Telephone Doctor Customer Service Training Series

Telephone Doctor Customer Service Training Series

Understand the key skills you need to provide outstanding telephone customer service

Service Skills
Updated Jul 17, 2019
Low quality customer interactions can have a noticeable negative impact on customer retention, renewal and satisfaction. This series teaches by example to demonstrate the techniques and tactics required to deliver world-class customer service. The Telephone Doctor® Customer Service & Telephone Skills Training Library is our flagship customer service training solution. The techniques in this iconic customer service training series have been validated by tens of thousands of organizations & call centers worldwide. Regularly refreshed and updated, this best-selling series is hosted by Customer Service Expert Nancy Friedman.