Teaching Civility in the Workplace
Course

Teaching Civility in the Workplace

Focusing on eradicating negative behaviors isn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course, the instructor shares how to create a happier, healthier workplace by teaching civility and setting a good example with your own behavior. Learn about negative behavior as a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.

Course Overview

Focusing on eradicating negativebehaviorsisn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course,the instructorshares how to create a happier, healthier workplace by teaching civility and setting a good example with your ownbehavior. Learn about negativebehavioras a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.

Learning Objectives

  • Civility vs. incivility 
  • Microaggressions and incivility in action 
  • How communication works 
  • Positive and negative language 
  • Building self-awareness 
  • The role of the bystander 
  • Remaining civil in emails 
  • Sustaining a civil work environment 
  • Coaching strategies

Course Outline

  • Professional Etiquette 
  • Responsibilities and Rights 
  • Dealing with Conflict 
  • The Objective Approach 
  • Effective Communication 
  • Negotiation Skills 
  • Know What You Want 
  • Documenting Things Formally 
  • The Policy To be Ruled Out 
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