Surviving Team Conflicts - Interactive

Too much energy is wasted on wars at work. Peace and harmony is good for health and well being. This interactive course is designed to help teams work together more cooperatively by resolving and mediating conflicts, and developing powerful strategies to improve their collaboration.

Carol is attempting to mediate a dispute between Sanjay and Casey. Casey believes she is within her rights to have a pet in the office but Sanjay finds it disgusting and wants it disallowed. They argue about working styles. Sanjay is direct and aggressive while Casey remains passive and non-assertive. Carol finds a middle ground that the two can agree upon. Later Sanjay and Mana are arguing about a misplaced piece of work with Mana standing up for herself. Later in a meeting Marcus asks for team-building contributions. Sanjay has had time to rethink his intimidating ways and offers a stuffed lobster as a peace offering to Casey.

Key Learning Points

• Don’t let conflicts grow INSTEAD: Discuss and resolve issues
  
• Don’t be afraid to speak up INSTEAD: Speak assertively
  
• Don’t be aggressive INSTEAD: Communicate with care
  
• Don’t exclude someone INSTEAD: Make others feel special
  

Target Audience

All staff, Personal use, Trainers, Managers

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.