The traditional way of solving problems is to first focus on what went wrong. Appreciative inquiry flips this by starting with positive learnings, implementation and outcomes. We explore a 5-D model.
When things go wrong, people traditionally have a negativity bias and dig deep into what went wrong. Kylie Bell introduces Eve Ash to Appreciative Inquiry, an alternate approach devised by David Cooperrider that starts with asking “What is already going well?” We explore this flipped way of solving a problem through a 5D model: define (this is goal), discover (what is already being done well), dream (what are we ultimately aiming for?”), design (plan how the goal is achieved) and destiny (making the dream reality and powering up commitment). Kylie gives examples of where this was used, in government and a retail client.
Appreciative inquiry is a:
This interactive course will provide viewers with skills and strategies about researching and problem solving.
This interactive course is one of the Insights and Strategies Series, featuring psychologist Eve Ash interviewing a range of experts and business leaders who share their experiences and practical strategies for achieving best practice.