Shapers - Advanced Communication - What Is Assertiveness
Interactive

Shapers - Advanced Communication - What Is Assertiveness

Jenison
Updated Nov 08, 2018

Course Contents

  • Theories and behaviours 
  • Assertive and non-assertive behaviours
  • Background knowledge 

Learning Objectives

  • Understand what makes a successful working relationship
  • Know the different types of behaviours
  • Know what assertiveness is
  • Know what assertiveness is not
  • Understand your responsibilities
  • Appreciate the importance of perception

Course Overview

What is Assertiveness explores the theories and behaviours associated with assertiveness and the effects and consequences of assertive and non-assertive behaviours to enable you to understand your own and others behaviours. 

Course Duration

40 minutes

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