Welcome to “Service Best Practices: Empathy,” a video lesson intended to demonstrate the importance of understanding and sharing the feelings of your customers. This lesson is the third of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. To have empathy, you need to be compassionate and supportive. From this lesson, you’ll learn how being able to see things from customer’s perspective can improve the service you provide.
