Welcome to “Service Best Practices: Balance,” a video lesson meant to describe how you have to balance the needs of the customer without compromising the needs of the organization. This lesson is the fourth of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. From this lesson, you’ll learn how organizations can empower their employees to handle customer service more effectively. Plus, you’ll see how a service agent must keep the organization in mind when speaking with customers.
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