Service Attitude: Service Resiliency

Service Attitude: Service Resiliency

Chart Learning Solutions
Updated Nov 21, 2019

Employee service attitude in a customer-facing role reflects the company culture, so it's important to get it right. Service resiliency is the ability to recover quickly from a challenging or crisis situation. In this course, you will learn how to cut down on the frequency of adverse situations and nine steps you can implement to increase your service resiliency.