Retail Selling Skills - Using the Telephone

Retail Selling Skills - Using the Telephone

Channel 1 Creative Media
Updated Feb 28, 2019

Course Overview 

Without doubt, the telephone is an immensely powerful tool in projecting a company's image. How a salesperson conducts them self on the phone can impact greatly on the how they perceive the company as a whole.

Learning Objectives 

In this video, viewers will learn about:

  • Preparation for answering the call
  • Importance of projecting a positive image over the phone
  • Communication techniques for the telephone

Target Audience 

The information within this video can be applied to any sales situation.

Business Outcomes  

They say you only get one chance to make a great first impression. The telephone call is often the conveyor of the first impression of your business.  Maximise those first impressions of with this easy to understand, effective training video


 4 Minutes