Retail Selling Skills - The Power of Questions

Course Overview 

During the sales process, or with any form of communication, questions can be far more powerful than statements. Questions not only show that you are interested in the other person and help establish rapport, but they can also allow time to think about how the customer's requirements can be matched with the features and benefits of the product.

Learning Objectives 

In this video, viewers will learn about:

• Reflective questions
• Paraphrasing
• Open and closed questions as they are shown a scenario demonstrating these different techniques.

The scenario will also demonstrate how each type of question is used to obtain specific information, and ultimately what impact this has on the success of the sale.

Target Audience 

The information within this video can be applied to any sales situation.

Duration  

 4 Minutes