During the sales process, or with any form of communication, questions can be far more powerful than statements. Questions not only show that you are interested in the other person and help establish rapport, but they can also allow time to think about how the customer's requirements can be matched with the features and benefits of the product.
In this video, viewers will learn about:
The scenario will also demonstrate how each type of question is used to obtain specific information, and ultimately what impact this has on the success of the sale.
The information within this video can be applied to any sales situation.