Retail Selling Skills - Maximising the Telephone

Retail Selling Skills - Maximising the Telephone

Channel 1 Creative Media
Updated Feb 27, 2019

Course Overview 

In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation. Whenever you pick up the telephone at work, YOU are the organisation!

Learning Objectives 

This training video discusses with viewers the various key factors that contribute to effective communication over the telephone, including:

  • Speaking clearly and distinctly
  • Clarity, tone and warmth of voice
  • Listening carefully and intently
  • Ability to adjust communication style to match caller
  • Appropriate volume

Target Audience 

The information within this video can be applied to any sales situation.

Business Outcomes  

They say you only get one chance to make a great first impression. The telephone call is often the conveyor of the first impression of your business.  Maximise those first impressions of with this easy to understand, effective training video.


 3 Minutes