Retail Selling Skills - Introduction to Qualifying

Course Overview 

Qualifying and identifying the customer's needs are essential components in the sales process, and can lead to a more successful outcome.

Learning Objectives 

In this training video, viewers will learn:

• The importance of questions
• What information should be ascertained
• Active listening and watching for body language
• The importance of building rapport

Target Audience 

The information within this video can be applied to any sales situation.

Business Outcomes  

An improved qualification is a great way to build rapport with the customer and can definitely lead to higher sales levels for your organisation.

Duration  

 3 Minutes