Retail Selling Skills - Handling Objections

Course Overview 

No matter what is being sold, essentially every sales process will have some form of customer objection. The key to handling those objections is how you react to them. This training video arms the viewer with various techniques on how to handle objections successfully and how to convert them into sales. It shows the same objection given to three different salespeople and highlights the importance of knowing how to react to these situations.

Learning Objectives 

Viewers will also learn the importance of:

• Questioning the objection
• Paraphrasing the objection
• Fully understanding the nature of objection

Target Audience 

The information within this video can be applied to any sales situation.

Duration  

4 Minutes