Remarkable Customer Service: When, If, and How To Go Off Script
Interactive

Remarkable Customer Service: When, If, and How To Go Off Script

Biz Library
Updated Feb 19, 2019

In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them. You’ll also see someone yelling uselessly at an inanimate object, and you might find a lovely example of someone completely failing to express genuine remorse. This video will almost certainly spark a discussion about how to improve whatever script you’re currently using.

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