Quality frameworks... An introduction

Quality frameworks... An introduction

This course is designed to introduce the concept of quality frameworks to leaders and managers in the community services industry. You'll learn how you can utilise quality management frameworks to double down on your organisation's commitment to quality.

Catalyst online learning portal
Updated Sep 13, 2018

Are you an emerging or experienced leader in the community services industry, looking to enhance your committment to quality? If so, this course is just for you!
Who is it for?

This professional development course 'Quality frameworks... An introduction' is aimed at leaders in the community services industry. However, the insights, information and ideas presented will benefit employees of all levels. After all, we're all leaders in one way or another!

What's included?

The course explores what a quality management framework is, and how it can help an organisation maintain their committment to quality.

It consists of the following elements: 

  • 1 x visually engaging, interactive eModule 
  • A toolbox full of helpful posters and infographics
  • An online quiz where you can test your knowledge.

What will I learn?

By completing this course, we’ll help you to:

  • Define what is meant by 'quality framework'
  • Describe why quality is so important
  • Outline the components of a quality management framework.

How long will it take?

This course will take around 1.5 hours to complete, depending on how deep you want to go. It's broken down into discreet packages, so it's easy to dip in and out of your learning when it suits you. 

Is this course accredited?

This professional development course is NOT accredited. However, the content contained within the course aligns with the unit of competency 'CHCMGT001 Develop, implement and review quality framework'.

I loved this course... I want more!

That's great! You can extend your learning experience by completing the other courses in this suite:

  • Developing a quality framework
  • Monitoring and improving a quality framework.