Welcome to the “Productively Resolving Conflict” video lesson meant to encourage learners to change their attitude regarding conflict. This video lesson is the first of seven in the “Conflict Resolution” video course, which helps learners productively navigate and resolve conflict situations. In this lesson, viewers will learn the definitions of conflict and consider the idea that some conflicts are easier to deal with than others. Ultimately, learners should come to realize that conflict isn’t always bad—in fact, it can be positive if resolved productively.
