Post sales: managing customer complaints

Post sales: managing customer complaints

Client management skills; supporting the client and ensuring their ongoing satisfaction with the product/ service.

Updated May 07, 2021

“I'll never buy anything from you again!”

“Don't consider me your customer anymore!”

Are your customers always satisfied with the choices they made? Is your post sales approach characterised by idyllic relationships or arguments and disputes that need to be resolved? What is the best way of managing a complaint?

In this course you will see how to face disputes with your customers and find a satisfactory solution for both sides!