Polishing Your Skills for Excellent Customer Service

Polishing Your Skills for Excellent Customer Service

Customer Service Representatives (CSRs) have a responsibility to create a customer-first environment that focuses entirely on customer needs. In this course, you will learn all the skills you need to know to provide excellent customer service experiences, including ways to communicate more effectively with your customers and techniques for effectively solving problems. By the end of the course, you will be comfortable providing excellent customer service across a range of different touchpoints.

Updated Mar 11, 2018

As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.