Phone Skills - Telephone Sales

Phone Skills - Telephone Sales

Channel 1 Creative Media
Updated Feb 28, 2019

Course Overview 

"Course Overview With face to face sales, body language can often be a major indicator in the customer’s level of interest. In telephone sales we don’t get the benefit of body language. All we have are what they are saying, how they are saying it and our imagination. Similarly that’s all the clients have too so its important to exude an enthusiastic, friendly, well articulated voice when dealing with potential or current clients.

Learning Objectives

In this video, viewers will learn the importance of: Planning, Building Rapport, Active Listening.

Target Audience

A great training tool for anyone involved in sales on the telephone.

Business Outcomes

This training module will encourage your sales staff to reflect on these various aspects that contribute to effective telephone communication, and to also think about where they can make improvements to ultimately increase their ability to succeed.


 4 Minutes