Phone Skills - Taking Messages

Course Overview 

Taking a message on the telephone, can be one of the most important elements of using the telephone at work. If you take the message, you are the caller’s only hope that that communication gets through to the right person.

Learning Objectives 

In this 4 minute training video, viewers will learn several practical suggestions on how to manage a call when a co-worker is unavailable, including what information should be gathered when taking that all important message.

Target Audience 

Target audience is everyone answering telephone calls in your business.

Business Outcomes  

In today’s modern workplace its more important that telephone messages get through to the target person clearly and concisely.  This video will show your people exactly how to ensure that happens.

Duration  

4 Minutes