Pathways - Team Development - Influencing Behaviours

Course Contents 

• Creating rapport
• Sensing signals
• Genuine listening
• Dealing with impasses
• Follow-up

Learning Objectives

• Understand what influencing is
• Know how influencing can help maintain relationships
• Know how to understand the needs of others
• Know techniques to use if you reach an impasse

Course Overview

This topic examines why influencing is a skill that you are likely to need more and more. It then explores some of the key aspects of influencing, as well as ways to negotiate around an impasse.

Course Duration

30 - 34 minutes