A documentary case study approach to demonstrating passion for service excellence. See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions will flow naturally. This program is designed to help learners develop their positive attitudes to service, build their passion for service excellence and improve their face to face and phone service skills.
Key Learning Points
See the difference when people want to provide exceptional service:
• Be passionate about your work
• Make a positive first impression
• Happy voice | Positive greeting
• Fast response | Professional image
• Build friendly relationships
• Know your product
• Understand needs and deliver solutions
• Turn complaints into commendations
Every organization needs great leaders and staff to deliver the best results, and these skills can be learned from real life case studies in best practise organizations. This program demonstrates a range of skills and examples to get people at all levels excited about their jobs and motivated to achieve results.
This program is one of a series of 10 programs in the Workplace Excellence Series, documenting best practice in an online recruitment business, a travel business, a city government and a school. The strategies and skills to be learned will improve the standard of excellence throughout your organization and help your workforce shine.