In the outdoors, there may be times when we are faced with difficult or aggressive behaviour. For a workplace this can certainly increase stress, lower productivity and damage morale. This video details “The Lassie System”, a simple step by step system that details the verbal and visual messages you should be trying to convey.
Learning outcomes for this video include:
Target audience is everyone.
There are times at work when we all are subjected to difficult or aggressive behaviour. This video will arm your office workers with the skills required to deal effectively and efficiently with these situations.