Outdoor Worker Safety - Dealing With Difficult Behaviour

Course Overview

In the outdoors, there may be times when we are faced with difficult or aggressive behaviour. For a workplace this can certainly increase stress, lower productivity and damage morale. This video based eLearning program details “The Lassie System”, a simple step by step system that details the verbal and visual messages you should be trying to convey.

Learning Objectives

By completing this eLearning program, you will learn:

• The importance of listening
• How to slow the aggressor down and ease the situation
• How to work with the individual to arrive at a mutually beneficial resolution.

There are times at work when we all are subjected to difficult or aggressive behaviour. This course will arm your office workers with the skills required to deal effectively and efficiently with these situations.

Target Audience

Everyone