Are you ever unsure about the level of formality to use for a message? Do you ever read posts that you consider unpleasant in tone? Or even receive emails with generic subjects where you can't understand the content? To have clear online communication without misunderstandings and to avoid faux pas, you have to shape the message according to various factors: the online environment used for the message; the message's recipient; the scope and objective of the message.
In this pill you will learn how to communicate well with email and on social networks, adapting the message to the recipient to achieve the message's objective.