Monitoring and improving a quality framework

Monitoring and improving a quality framework

This course explores how community service leaders can continuously monitor and improve quality management frameworks within their organisation. You'll discover the best techniques to monitor performance and learn how to formulate new plans to improve your quality frameworks.

Catalyst Education
Updated Sep 19, 2018

Are you an emerging or experienced leader in the community services industry, looking to take the quality of your service delivery to the next level? If so, this course is just for you!
Who is it for?

This professional development course 'Monitoring and improving a quality management framework' is aimed at leaders in the community services industry. However, the insights, information and ideas presented will benefit employees of all levels. After all, we're all leaders in one way or another!

What's included?

The course outlines the steps involved in monitoring, reviewing and analysing a quality management framework to drive continuous improvement.

It consists of the following elements: 

  • 1 x visually engaging, interactive eModule 
  • A toolbox full of helpful posters and infographics
  • An online quiz where you can test your knowledge.

What will I learn?

By completing this course, we’ll help you to:

  • Implement processes for monitoring and reviewing service delivery
  • Analyse the quality review and continuous improvement process
  • Develop and implement a plan for quality improvements.

How long will it take?

This course will take around 1.5 hours to complete, depending on how deep you want to go. It's broken down into discreet packages, so it's easy to dip in and out of your learning when it suits you. 

Is this course accredited?

This professional development course is NOT accredited. However, the content contained within the course aligns with the unit of compentecy 'CHCMGT001 Develop, implement and review quality framework'.

I loved this course... I want to learn more!

That's great! You can extend your learning experience by completing the other courses in this suite:

  • Quality frameworks... An introduction
  • Developing a quality framework.