Managing objections – Level 3

Deal with your interlocutor’s objections whilst maintaining the relationship even when you have little room to maneuver.

This course will cover:

• Learn about the DRAC method - Dig deeper Rephrase Argue /Adjust Control/Concretize.
• Imagine an example of dealing with an objection.
• Practice dealing with objections while preserving the relationship with the different characters that you will meet even if there is little room for maneuver. 

Target Audience

For anyone having to manage objections.

Accreditation

PMI accreditation: earn 0.25 PDU points from PMI.