Interactive
Managing Expectations Module
Study the effect of unrealistic customer expectations on your organisation and how to manage customer experience.
The management of expectations is vital to the success of any organisation that intends to have a productive relationship with their customers. This module explores the effect that unrealistic customer expectations can have on their relationship with your organisation, and details how best to manage these to improve the current and future customer experience.
In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.
