Managing Conflict and Resilience Introduction

Managing Conflict and Resilience Introduction

Updated Feb 11, 2019

Course Overview 

This e-Learning module on Managing Conflict & Resilience is aimed at Housing staff working in property maintenance.  The training covers the impact conflict has on a business and how to control and improve skills to increase individual resilience.

Target Audience 

Business and corporate

Learning Objectives 

  • Demonstrate what body language to avoid during conversations
  • Demonstrate the techniques to use to deal with challenging conversations
  • Create a rapport when dealing with customers
  • Avoid Conflict


40 Minutes