Managing Conflict and Resilience Introduction

Course Overview 

This e-Learning module on Managing Conflict & Resilience is aimed at Housing staff working in property maintenance.  The training covers the impact conflict has on a business and how to control and improve skills to increase individual resilience.

Target Audience 

Business and corporate

Learning Objectives 

• Demonstrate what body language to avoid during conversations
• Demonstrate the techniques to use to deal with challenging conversations
• Create a rapport when dealing with customers
• Avoid Conflict

Duration 

40 Minutes