Making the Change Module
Interactive

Making the Change Module

A detailed course on the seven characteristics of effective change agents and the decision-making process.

Updated Sep 28, 2017

One of the biggest obstacles a leader faces is leading change. This course looks at the seven characteristics of effective change agents and explores the decision making process. A force-field analysis will help you to uncover both the driving and restraining forces for change, and we will look at the importance of effective communication and active listening in the change management process.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.