Interactive
Maintaining Existing Customers Video Plus
Achieve customer retention through recognising 'moments of magic' in communication and customer care strategies.
Customer retention is key to the success of any organisation, but in order to maintain existing customers you must provide great service and exceed expectations. This module explores ‘moments of magic’ and how these ‘moments’ can generate return business. We'll look at communication between the customer and the organisation and the importance of a customer care strategy.
This Video Plus course contains a high quality video and short quiz, perfect as a handy refresher or for learners who are pushed for time!
