Maintaining Existing Customers Module

Customer retention is key to the success of any organisation, but in order to maintain existing customers you must provide great service and exceed expectations. This module explores ‘moments of magic’ and how these ‘moments’ can generate return business. We'll look at communication between the customer and the organisation and the importance of a customer care strategy.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.