Interactive
Listen: Are You Listening to Your Customers? (Part 2 of 4)
BizLibrary
Updated Sep 04, 2018This video is the second lesson out of four in the "Customer Service: Make it Easy!" series. Customers really want to be heard -- the first time. Show customers you're paying attention by paraphrasing their message. And be careful not to prioritize speed over comprehension. You can't solve their problem unless you fully understand it. A quiz is included in the video course version of "Customer Service: Make it Easy!"
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