An introduction to the skills and techniques required for beverage service, featuring 82 minutes of learning material (video, text and photo). The course covers the basics of bar operations, including drink-making, equipment, personal hygiene and cleanliness.
In this course, you will learn:
The course is intended for any new staff in the hospitality industry expected to make or serve drinks, plus anyone working in an F&B service role who needs to refresh their foundation knowledge on beverage service.
This course provides an introduction to: glassware, bar tools, making drinks, cleanliness and hygiene. The course also sets out the objectives of good customer service and helps service staff understand their professional responsibilities to both customers and colleagues.
By ensuring a thorough understanding of the skills, techniques and processes necessary to meet customers' beverage service expectations, this course will empower staff in their role as a hospitality service professional. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.