Too many leaders rely on mission statements about being a “respectful organization”. Peter Quarry explains to Eve Ash that instigating climate surveys can measure existing respect levels among staff, followed by discussing survey results and ways to improve. These can include developing a mutually agreed code of behavior, skills and behavior training, observing the improvements and promoting ways to understand and accept each other irrespective of people’s backgrounds. Above all, leaders must model respectful behaviors and give feedback.
Leaders must do more than pay lip service to respectful cultures. Peter Quarry and Eve Ash quantify ways to measure and instigate meaningful change.
Creating and sustaining a respectful culture requires:
Interviewer: Eve Ash
Interviewee: Peter Quarry